We hope that your experience with NebuMart is as effortless as possible, however, we do acknowledge that questions may arise.

How long are shipping times due to COVID-19 & the ongoing protests?

Shipping for US orders will take 7-25+days – Due to high volume of orders, COVID-19 & Protests! Until further notice, please check our Update Page in the main menu or under quick links we will continuously update it every week!

For international orders, It depends on the location! Our average delivery time for international orders are 8-28+ days (It could be more or less depending on how your country is handling the COVID-19 pandemic)

What are the shipping times?

Standard Tracked Shipping is 10-25+ Business Days
Express Tracked Shipping is 7-20+ Business Days

How long do shipments take to be delivered?

After you placed your order, it will be transferred to “Processing“. This processing time means we will begin packaging and scheduling delivery for your order. This can take 2-5 days to complete.
After the “Processing” phase is completed, your order will be ready for shipment. We will send you the tracking number via the email that you used when placing your order.

Please keep track of which email you used when creating your order, this is the only place you can access your order information. We will also create your account at our store website and send you login details over email which you can use to login and check your order details after login into your account.

We do not ship on weekends

Since an order needs up to 3-4 weeks to be delivered, please do not email us about delivery times until this time frame has been passed. Please use tracking information to check your package location and delivery time.

What shipping service do you use and how do you determine the price?

We use a shipping service called Yanwen, Yunexpress, and E-packet to ship orders.
We can ship worldwide but mainly to North America, Europe, and Oceania. Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your destination.

How do Yanwen, Yunexpress, and E-packet shipping work?

These shipping methods are worldwide shipping options. We use a direct from manufacturer to flight process. This allows us to skip the process of buying stock and filling our domestic warehouse before we start shipping to the customer.
Once the Yanwen flight reaches the destination country, USPS or your countries postal-service will take over the shipping.

Why was my order not shipped in one package?

Due to the weight and size of packages, it would be costly for us to send in 1 single package. It’s actually cheaper with our shipping method to send the packages in two or more different packages. This varies from product to product though. In most cases, if the product is small enough, we will ship in the same package. This allows us to have cheaper prices across the store.

How do I track my order?

After we have shipped your order, an email update will be sent titled “Your NebuMart order is now shipped”. You will find your tracking number and information inside this email

Tracking your order you have two options

1) The easiest way to track your order is to click on the tracking ID in the email you received and you will be redirected to tracking page where you can see latest status.
2) You can go to the website, paste in your tracking number, and see the status of your shipment.

Tracking updates may be delays when first ordered so please be patient. See Shipping & Processing for more information.

Subscribe error, please review your email address.


You are now subscribed, thank you!


There was a problem with your submission. Please check the field(s) with red label below.


Your message has been sent. We will get back to you soon!